Salesforce – CRM in
Cloud
Salesforce
is application to help company to managment customer and simplify sort every
transaction and potential transaction. Basic Salesforce application consists
only few funcion which probably will be develop. In Salesforce we have tab
Account which represent our Customer. To Account we have assign Contact tab
where we should add person who represent that company. We can also add some
potential transaction to customer which inform us that this company may be
interesting out product. Is very good functionality because we have all
transaction in one place and we dant have to check a lot of document and files.
Without CRM we will hold our data in for example Excel or Word and to find
something we will waste much more time then we hold our data in CRM. This application
is in cloud so we connect to this application in browser without any
configuration. Salesforce also allow us to create external application which is
base on application.
Devevelopment
If we want
to create our external application we have a lot of functionality to do this.
Salesforce programming language is APEX which is very similar to Java with some
external library. Our Database we can create by add object to special tab and
add a lot of field (500 max). Because
this application is in cloud we dont need to add URL to connect to Database but
only add our SQL query in this special tag for example: [Select id,Name from
Account]. This query get for us every account in Database and get field id and
Name. Is very simple because we dont need to use special class but only this
tags. In front end development we can use Salesforce tags but we can also use
HTML tags with CSS and Javascript. If we want change some little thing we can
also put and drop some function on page layout (button or links) and add
execute funtion to it. Salesforce can be integrate with external application
which every transaction in external application can be save in Salesforce and
it really simplify people works.
Profits
I think the
most of you thinks why we should buy expensive CRM because we can hold every
data in much cheaper programmas. With CRM your company can easier manage data
of your customers and get new potential customer because Salesforce can inform
you about company who interesting product which you sell and save this
information in Database. This application is global CRM product which
competitive with company like ORACLE.
Will you
interests Salesforce after this presentation ?? Have you ever works with CRM ??
Will you learn APEX programming language and you want to develop application
like that ?? What do you think about this CRM ?? Can you compare application
like that with other CRM like for example SIEBEL ??
Comments
About Salesforce it's interesting way. It makes our work easier when we have all information in one place. It's ok that we can connect other applications. About cloud I don't like when I take photo on Iphone it is very quickly in the cloud.
It's not directly use of cloud, because e.g. you don't use Google Drive or Dropbox, but still - it is in a cloud. What's more, you said you don't like when your photo is sent to the cloud. So despite you don't want, you use it.
I can agree that from time to time we hear about stealing data, but in my opinion using cloud is inevitable. More and more data is kept in the cloud and we have to get used to it. Despite the fact that I worry about my privacy. Especially this one connected with data saved in the cloud.
I also agree with Paweł that choosing cloud-based solutions helps save a lot of efforts, human resources, time and thus money. Installation, setup and maintenance of your own environment is usually cumbersome and time consuming. On the other hand I agree with Filip that you have to be aware of the consequences of putting all your sensitive data online. This implies, to a greater or lesser degree, loss of your privacy.
Maybe I use this CRM for my own applications, because looks like it is very flexible and easy to customize, as for me the most useful function of this CRM is the possibility of viewing every facet of customer interactions.
Salesforce makes our work easier when we have all information in one place so it's quite interesting in comparision to cloud. One of it's core things that make me interested in it is that we can connect other applications to this.
And although i don't like cloud i use it. For example in games or e-mail as some platforms don't really give us a choice in that matter.
I have previously worked with CRM and have an extended knowledge in this field.
I personally think APEX programming is the skill of the future and I would definitely like to learn and further develop my knowledge.
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