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Week 7 [08.05-15.05.2017] Grey markets

I realize that not everybody here plays games, but the grey market case should be quite interesting for everybody since it's a major problem not only for consumers, but for developers and companies as well.

 In short, a grey market like G2A.com is a place similar to eBay, Amazon or our Polish allegro, where users are allowed to sell their games to other people. This way instead of buying a game at its full price, you can get it much cheaper from another user, spending very often even up to 4 times less than what you'd have to pay buying directly on a platform like Steam. In theory it's awesome pro-consumer service, as long as you don't dig too deep to know what is actually going on...

Here is a nice 20-minutes long video that explains the situation in detail:



Questions

1. Have you ever bought a game on a grey market like G2A? Did you have any problems with your product? If you never did, maybe you could share some experience with using other similar sites, like eBay?

2. What is your opinion about grey market websites when it comes to games? Do you consider them a good source of cheap products?

3. Do you prefer buying products (in general) from official shops, or maybe other users on websites like eBay or Amazon?

4. Did you know that some developers and publishers would prefer you to actually pirate the game, instead of buying it on a grey market? Is piracy really worse than buying a game from other users?

Thank you for reading.


Sources

https://www.youtube.com/watch?v=mBakPg6x63Q
http://kotaku.com/g2a-scammer-explains-how-he-profited-off-stolen-indie-g-1784540664
http://www.polygon.com/2017/4/7/15223622/g2a-gearbox-bulletstorm-ultimatum-collectors-edition
http://twinfinite.net/2016/06/dev-going-buy-g2a-please-pirate-game-instead/

Comments

Anonymous said…
To be honest I have never used eBay for buying games. Actually I have never bought a game via Internet neither I used eBay at all.

I think grey market may be a great website when it comes to games. Especially when you want to buy some without spending a lot of money.

Personally I prefer buying things from official shops. Then I can be sure that I'm paying for original product that has never been used. Using shops like eBay I can't have that assurance. Sometimes when I can't find some product in official shops then I use for example Allegro.
Unknown said…
Personally I prefer to buy orginal games from producer and not from other sources. I have had a situation with thief on E-Bay. I will never use it. Another option is to download game from torrent. It's difficult to to stop pirates. They will always exist. It's interesting that sometimes you can download game before its premiere. It was like this with Witcher 3. If I remember well I had it on my computer 2 weeks before premiere.
Unknown said…
Personally I've never bought game via Internet, only stores.
I like buying products in official stores - I've got warranty, I'm sure it's legal (there is many people selling stolen stuff)
If it comes to games in many of them there are codes to launch-up, so when you're buying from someone else there may be a problem with it
I'm really against downloading games instead of buying them - because it is just a robbery. But thing, that makes it worse are explanations of people who did this. Guy from my high school bought xbox because pirated games may be launched there, because games from official store/website are expensive.
Then why are you buying console(computer for gamers) if you can't afford game? I hate it. It is so lame, to make your stupidity and the fact that you're just a sharpie into smartie - sure, it is always cheaper to stole than buy, but it doesn't make it right.
Ihor Ahnianikov said…
I've never bought a game in my life, although I did - as a gift for my friend. I bought it via Steam because it has a gift certificate functionality. I understand that most of the sellers on the grey market are regular gamers, but fraud is possible there so I would not use a greay market for buying games. Unless they have some buyer protection functionality.

I've used eBay many times, fraud is possible there too, but there may be items that you will not find in the official stores, I mean vintage and collectors items, in this case you have no choice. Also since eBay uses PayPal for payments buyer is protected, PayPal sets a two week delay for a refund.
In theory all games being sold on grey markets are also original, because every key has to be generated by a developer/publisher of given game, the only question is if those keys are not stolen :).
Just one thief doesn't make for entire website, I wouldn't really drop eBay only because of a single person, besides, don't they offer some buyer protection as well?
Exactly my thoughts - that xbox story sounds really bad to me. I mean, I'd simply stay with PC in this case, there is no reason to spend money on a console like xbox if you can't afford games for that console - that money could be spent to obtain many PC games legally.

I'm not super rich and I'm not spending gigantic amount of money on games - but I do wait for a nice discount and buy legally for half, sometimes even quarter of original place. And I support developers this way too :).
That's right, but if you're worried about scams, doesn't buyer protection automatically cover that case for you?
Unknown said…
I have never bought a game on market, actually I haven't bought any game quite for a long time. In my opinion buying a game it is kind a lottery, because you never know whether you will enjoy game or not. So a good idea would be to buy a game for a smaller amount of money or download it from some illegal and test it. If you enjoy the game, you should support developers and buy it.
Many developers are still releasing demo versions of their games, and with refund policy introduced recently e.g. on Steam, you're able to ask for a refund for given game as long as you played it for 2 hours or less, so that argument doesn't make much sense :).
Unknown said…
I don't care too much about such services. For me it is stupid to buy piece of software identified by code from someone else. It like buying email account from someone: you never know if he can regain his access. Especially that games are usually attached to certain email address, so you would need to buy this account as well. For me risk is not worth it. Just let the developer earn their money. Don't support some shady business. If you are not ready to pay full price for game, meybe it is not worth it?
For a couple of reasons I prefer to buy games in official stores (e.g. Steam) firstly, many indie games are not so expensive in order for them to save , especially if it's a good game , why not to support financially the developers of this game who tried for me ? Secondly, I think that we should not trust data from credit card to third-party sites in which I am not sure. In another case, if it's an expensive game from a good publisher , when you purchase a game test periud in a couple of hours if the game I didn't like I can return the money to your account. For me it is a strong argument not to buy the game not only in the official shops.
At the same time don't you think that such services are also good in some way? I mean, nobody is angry at you when you're selling your old TV to somebody else, why software should be different?
Sometimes you can miss a good discount on the title you like - in this case it's very likely that you can get the same original game from somebody who got one extra, by paying a little more than he paid, so it's a win-win situation :).
Unknown said…
Lately I don't buy games, but earlier I have always bought them only in stationary stores. Of course I see nothing wrong in buying games from other users but I don't trust grey markets. Now if I want buy some guy I will use web stores like Steam. In online stores we often have the ability to download demo versions of the game and test it. I think it's better way to try the game than get it illegally.
Unknown said…
The main problem I see, is that a lot of people have no idea about where they are buying. Let alone know the difference between “grey” and official resellers or potential risk. One of those risks being losing hours of gameplay or even get your account locked and losing all in the account (basically the 2 options if something was fishy with the key you purchased).

Equipped with the knowledge you get the real option to make a choice. A choice not only on price, but the choice in:
– taking a risk(no matter if its a small or big risk ) or going for the safe bet.
– being unsure where the key is obtained via any specific way ( sales, bundles or less pretty circumstances) or being 100% certain where the product is bought by the retailer

To be honest, my favourite way of doing shopping is online shopping. Let me give some advantages:
- Save time,
- Comparison of prices,
- 24/7 availability.
Unknown said…
Interesting subject to hear about, however I only buy games from the distributors so I am sure they work correctly and they are legally sold etc. I prefet official shops and distributors because I know I support the producers and the creators, otherwise I would feel guilty that I spend my money, regardless of it is full price or half price amount, without knowing that it goes straight to the ones that has created this and actually made it from scratch.
Wojtek Kania said…
I must admit that I never be gamer. I used to play on PC but mostly on FIFA or Football Manager. When I was 16 I started use Mac. Now I play only on Civilization on Mac. I have PlayStation 4, but from 2015 I bought less than 10 games. I've never bought a game on a grey market and I have no opinion on grey market websites. Usually I buy games from official shops. I like a smell of brand new game :)
Unknown said…
Keys sharing is just like downloading games from torrent, but for the online games(you can't play an online game without a key, so just downloading the game by torrent won't work). From one point of view, not everyone can afford a game(especially if you are child), so this is the only way to play. But, from another- you are decreasing company's profit, and it can influence the indie companies and market at all.
Andrzej Gulak said…
This comment has been removed by the author.
I haven’t ever bought a game on a grey market like G2A, because I rarely play video games.
I haven’t really heard about such websites and I think that their operation is really interesting.
Isn’t fencing illegal? They basically act as a fencing company and even if they do it unknowingly they should be charged in court.
Knowing that some developers would prefer people to pirate their product rather than buy it on a grey marked shocked me, it really shows how bad it is for game industry.
Unknown said…
Never bought anything on G2A, tried Kinguin and the key was alright. The internet is a vast and, in some parts, dark place. The grey market is maybe as vast as the internet itself because you can find digital products in ridiculous prices all over it, including our polish allegro. So one have to choose wisely. Personally I've made few transactions on steam and humblebundle but those are trusted sites.
Some developers would rather me pirate the game instead of buying it on grey market because they don't profit from it in both the cases but the grey market does in the latter case. So not only you pirate the game but also support the grey market with money and traffic. That's no good for game developers.
Unknown said…
I've never bought any games from such website or any games ether, but I know some people who are using services like this to buy a cheaper products. I didn't hear anyone has any problems with a shopping like this. Also, I've heard about a website calls kinguin.net where people also buy games.
For the suggestion, I asked my boyfriend and he told it's a great resource of the cheap games, so I tend to believe him :)
As rightly pointed out, not everybody here plays games, and I'm one of the non-gamers. Unfortunately, I can't share with you my experiences in this field. I don't know too much about video game industry, but for me there is nothing wrong with reselling game keys, as long as they came from the legal source. Honestly, every time I get game keys as a free addition to my puchases, I gave them away to my friends for free. I do not see anything objectionable in this as it was calculated somehow and I paid for this.
I don't mind buying things from sellers other than official shops, if they are reliable and product is full-valued (having manufacturer warranty etc.).
I haven't bought any game on g2a only Xbox live codes in times when live wasn't available in our country, and I didn't have any problems with those codes but it was years ago. In my opinion grey markets are harmful for whole gaming industry, because earning from these kind of sites are not getting to developers and publishers just to some guys which are selling codes which could have been bought using stolen credit card etc. In general I'm buying digital products from official shops, I just don't like buying used things.
I bought games few times on Allegro because they were lot cheaper. I don't play online a lot so I'm not an hour collector of bonuses and etc. Sometimes I don't buy directly from Steam, Origin, GOG etc because don't like creating one account for everything and give all my information to them (credit card, adress, etc). I don't mind having few account created the allegro company I'm buying gave from - it's easier for me. When something happens to the account they are managing everything so I don't have to.
Magdalena Popek said…
I think grey market is good for people who want to try some games but are not sure they will like them, however I have never bought any game from grey market. Also it creates less waste. I prefer buying new games from shops because I can be sure no one put a computer virus on it (you never know if it's a game on a CD you're buying from someone) and I know I won't have any problems with it. A CD from someone can be scratched and you will have to buy new game anyway.
I can't come up with an idea why some developers and publishers would prefer people to pirate the game, instead of buying it on a grey market.
Unknown said…
I dont now is it correct but i bougth game in Steam and Origin. I dont know is it similar platform. I think is good way because you dont need to go to shop and you can buy game from your home. Also allegro is very good because people can buy and sell their product from home. Also in Website we can find cheaper product then is stationary shop. Well products to live i buy in stationary shop but some expensive things i prefer to buy in Internet. I prefer to buy games in shop original because I respect work and time people who create that product

I'm not a big gamer, I didn't buy any games through the codes, because when I buy a game I like to have it physically at home, just to collect it. But I see no problem with selling games by codes. The seller must be trusted and it is nothing wrong with it I believe.
I bought a few games on G2A and everything was fine every time. I really appreciate this page, because process of buying takes no longer than five minutes. Prices are also very competetive. I prefer this kind of sites rather than acutions sites like eBay or Allegro, especially G2A gives a warranty for every purchase.

In my opinion piracy is a bad thing. Even if developers would like us to steal their games rather than buy from other users.
Vyvyan said…
Oh i bought few games from G2A. Mostly there were no problems but i have few stories with wrong steam keys, used steam keys or even revoked games.
Still i consider that a good site to get cheap games. Let's be frank. Prices of games ar skyrocketting lately. Even some of the old games are horrendously expensive. Places like g2a give people a possibility to get game for better prices or even sell their own games (bought but not used or/and produced). And that's why i prefer those shops. Unless i want a game to stand proudly on my shelf then i go to empik or use amazon.
The main problem of devs is reselling. Which looks like this:
Guy buys a bundle (let's say 500 keys) of newest games and sells them for 1$. With no money going to the devs. See the problem?
Or Guy produced the game. He asks Valve to grant them 1000 keys for their game on steam. And then sells 500 of those not giving any profit to steam. That's why. Personally i think pirating is a bit problematic. It would be good if everyone pirated the game to play it as DEMO version and then buy the game if they liked it but in reality it doesn't work that way.
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